Shipping policy
Vestro Furniture will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed once we are made aware of the delay. Items are delivered by a third party outside carrier, and that delivery is governed by their shipping contracts.
Any storage fees from the carrier for items not picked up in the allowed time will be paid by customer and are not the responsibility of Vestro Furniture
Processing
Most items can be shipped out to the customer within 2 to 3 business days of receiving the order. During high volume times, most items can be shipped out to the customer no later than seven regular business days (excluding weekends and holidays) after receiving an order. Customers will be issued a tracking number in their online account to track the order.
Shipping time estimates supplied in the checkout do not include processing times for our distribution centers to fulfill your order which can take up to 2 to 3 business days depending on stock and workflow.
Free Shipping
Items with free shipping have a certain dollar value that Vestro Furniture covers. Typically this means the customer, in major cities, does not have to pay any shipping but that isn't always the case. Customers outside of major cities will still received a shipping discount but will have to pay the difference in shipping costs. If this happens, we will send an email with the amount the customer has to cover; if you feel the end cost for shipping is unsatisfactory we will be able to issue a full refund.
Current promotions that offer free shipping do have further limitations. We only offer free shipping in these provinces: BC, AB, SK and ON. Any provinces not listed do not qualify for free shipping.
Your Shipment - What To Expect
Majority of shipments are with our third-party couriers, a small number of them are processed through our in-house delivery teams. Both our couriers and in-house teams deliver the item/s to your door or nearest entrance point. They do not enter the premises and move the item/s to the desired location on the premises. Our standard shipping services also do not include installation and setup with the item/s.
Defective Items
If you receive an item that is defective or has been damaged, you must contact Vestro Furniture within 24 hours of receiving the item. Please email us at info@zubasports.ca. You must include the original invoice number, model number and serial number.
If you have a broken cosmetic part, you must also include the part number, which can be found in the product manual. Please also include three digital photos of the defective part so we can assess the damage.
A new part will be sent to you at no charge if you are within Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
If a machine is put together and there is a defective electronic part, please contact Vestro Furniture at info@vestrofurniture.ca and include the original invoice number, serial number, model number and part number from the manual, along with the nature of the issue.
If we determine a new part must be sent to you, that part will be mailed at no cost to you if you are in Canada as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.
Liability
Any damage done to the customer’s property during delivery of equipment or products is the responsibility of the courier or third party and is not the responsibility of Vestro Furniture. Any claims must be taken up with delivery company.
Shipping Restrictions
Vestro furniture reserves the right not to ship to certain addresses or ship certain products.
This shipping policy does not apply to commercial equipment or machines. For shipping of commercial machines please contact us at info@vestrofurniture.ca to arrange a quote.
Risk Of Loss
All items purchased from Vestro Furniture are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.